Terms & Conditions
> **Version:** 2025‑10‑15
> **Applies to:** Bookings made via online platforms (e.g., GetYourGuide, Viator, TripAdvisor) or via our official channels that redirect you back to those platforms when required.
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## 1) Who you are contracting with
Você está reservando serviços comercializados pela **Simba Fun Travel™ (SIMBA FUN & SERVICES INTERNATIONAL LLC // Simba Fun Travel Services LLC)** (“**Simba**”, “nós/nosso/nossa**). A maioria das atividades são **experiências autoguiadas com o apoio de um motorista-anfitrião**, operadas pela Simba ou por parceiros locais cuidadosamente selecionados em nossa rede. **Os motoristas-anfitriões não são guias licenciados, a menos que isso esteja expressamente indicado na página do produto.**
**Important platform note.** GetYourGuide and Viator operate online marketplaces/intermediary platforms that connect travelers with local suppliers. The **platform’s customer terms and product‑page policies remain binding** and govern the booking and cancellation framework; our terms **complement** (not replace) them. If there is any inconsistency, the **platform’s general terms and the policy shown on your ticket/product page prevail.** ([GetYourGuide][1])
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## 2) Scope of service (what’s included / not included)
A menos que a página do produto indique o contrário, nossos serviços incluem **transporte privado com um motorista-acompanhante atencioso**, veículo moderno com ar-condicionado e tempo flexível e acompanhado nos pontos de parada listados, dentro do horário estipulado para o passeio. **Não** incluem guia turístico licenciado, ingressos para museus/locais turísticos, refeições ou atividades pagas, a menos que expressamente incluídas ou adicionadas como opção na plataforma.
**Self‑guided format.** The driver‑host provides logistical help and general cultural context on the road but does **not** provide in‑depth, on‑site historical guiding inside monuments. If you prefer a licensed guide, please book that add‑on where offered on the platform.
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## 3) Reservas, alterações e canais de comunicação
* **Binding changes** (date, time, pickup point, group size, language, add‑ons) **must be requested and confirmed in writing through the same platform where you booked** (your app/booking inbox). Phone calls or off‑platform messages are **informational only** and are **not binding** until the platform confirms in writing.
* For GetYourGuide: customer relations are governed by the **Supplier–Customer contract via the GYG platform**; GYG acts as intermediary. ([GetYourGuide][2])
* For Viator/TripAdvisor: **the cancellation policy shown on your product page applies to you**, and merchant/support workflows are handled per Viator rules. ([partnerhelp.viator.com][3])
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## 4) Cancellations, reschedules & no‑shows
* **Siga as instruções do seu bilhete na plataforma.** Cada produto exibe sua própria **política de cancelamento** e qualquer período de cancelamento gratuito; essa política vincula o viajante. (Na Viator, muitos produtos usam a **política padrão de 24 horas**, mas políticas mais rigorosas podem ser aplicadas — sempre verifique sua página.) ([partnerhelp.viator.com][3])
* **Cancelamentos por parte do fornecedor.** Se problemas climáticos/operacionais exigirem o cancelamento, as plataformas têm processos estabelecidos (por exemplo, o fluxo de trabalho e as notificações de “eventos do lado do fornecedor” da Viator). Nesses casos, os reembolsos/alternativas são processados **de acordo com as regras da plataforma** e a comunicação flui pela plataforma. ([Centro de Recursos para Parceiros da Viator][4])
* **Hierarchy / conflicts.** Where our terms clash with platform rules (e.g., refund timing), **the platform’s general terms prevail**; this is expressly how GetYourGuide and similar marketplaces are structured. ([GetYourGuide][1])
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## 5) Customer responsibilities & safety
* **Laws & conduct.** You must follow local laws and instructions that ensure safety for you and others.
* **Seating & children.** Local road‑safety rules require **one legal seat per person, including infants**; child seats must be requested in advance on the platform so the correct vehicle can be arranged. (Availability/fees, if any, follow the product page.)
* **Objetos de valor.** Mantenha seus objetos de valor consigo; não nos responsabilizamos por itens perdidos, a menos que sejam causados por negligência grave de nossa parte.
* **Immediate reporting.** If anything feels unsafe (driver fatigue, speeding, route deviations) or service falls short, **contact us immediately during the service** (the platform inbox and the emergency phone on your ticket). Real‑time reporting gives us a chance to resolve issues; **post‑tour claims are much harder to verify.**
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## 6) Our driver‑host standards (what you can expect)
We enforce high operational standards with our own team and partner agencies:
* **Professional conduct** and respectful language at all times; **no smoking** in the vehicle.
* **Phone use only hands‑free**, with the device in a holder if navigation is needed.
* **Safe speed** within legal limits and breaks if fatigue is observed.
* **Itinerary fidelity:** drivers **may not** delete or swap official stops listed on the product page without **written approval** from Simba **before** the tour and **notice to the customer via the platform**.
> If you observe a breach, tell us **immediately** so we can intervene. (We reward great service and discipline violations internally.)
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## 7) Itineraries, timing & force majeure
* **Itinerary accuracy.** We follow the route/timing described on the product page. Minor, equivalent substitutions (traffic, closures, safety) may occur while keeping the core experience intact.
* **Force majeure.** We are not liable for delays or changes due to events beyond our control (e.g., strikes, extreme weather, road closures, government actions). Where a site is closed unexpectedly, we will use reasonable efforts to propose alternatives consistent with platform rules.
* **Platform restrictions & safety standards.** We adhere to marketplace rules on safety/eligibility and may decline or remove experiences that don’t meet these standards. ([supply.getyourguide.support][5])
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## 8) Third‑party vendors & extras
Meals, entrance tickets, and optional activities (quads, camels, boat rides, jeep upgrades, etc.) are **not included** unless the product page explicitly states so. When third‑party services are purchased on the day, any disputes with those vendors are outside the original booking; however, we will assist where reasonable.
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## 9) Privacy & data
We may request and process limited personal data (e.g., names, contact details, language, allergies, emergency contact) **only for safety, logistics, and legal compliance**, and we share relevant details with your driver‑host/partner supplier to deliver the service. Platform privacy terms also apply. ([GetYourGuide][6])
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## 10) Liability
To the **maximum extent permitted by law**:
* Simba’s liability for direct losses arising from our services is limited to the amount paid for the affected booking;
* We are **not liable** for indirect or consequential losses; for the acts/omissions of independent third‑party vendors chosen on the day; or for events outside our reasonable control.
Nada nestes termos exclui a responsabilidade que não pode ser limitada pela legislação aplicável.
> **Informação sobre o mercado**: Em plataformas como a Viator, o **bilhete/contrato para a experiência é entre você e o fornecedor da Atividade**, com reembolsos tratados de acordo com os termos da plataforma de reservas. ([supplier.viator.com][7])
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## 11) Complaints
Please notify us **during the service** so we can help in real time. If still unresolved, send a written message via your **platform booking inbox** within a reasonable time after the Activity with (i) booking reference, (ii) details, and (iii) any evidence. We review each case carefully in line with platform procedures.
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## 12) Photos & media
We may ask for your consent to take short photos/reels for memories/marketing. **We only publish with your consent**; you may withdraw consent any time by messaging us on the platform. (Our drivers are trained to request permission first.)
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## 13) Governing law & disputes
These Simba terms are governed by the laws of the **Republic of Tunisia**. This does **not** limit any consumer‑protection rights you have under the law that applies through the platform you used to book. Venue for disputes relating to these Simba terms is Tunisia, **subject to** any mandatory platform dispute mechanisms that apply to your booking.
**Contact:** +216 24 465 433 | [simbafuntravel@gmail.com](mailto:simbafuntravel@gmail.com)
Privacy Policy
# Simba Fun Travel™ — Privacy Policy
**Effective date:** 15 Oct 2025
**Entity responsible (Data Controller):** **SIMBA FUN & SERVICES INTERNATIONAL LLC // Simba Fun Travel Services LLC** (“Simba”, “we”, “us”, “our”) — Tunisia
**Contact:** +216 24 465 433 • [simbafuntravel@gmail.com](mailto:simbafuntravel@gmail.com)
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## 1) Scope
This policy explains how we collect, use, share, and protect personal data for:
* Bookings made via marketplaces (e.g., GetYourGuide/Viator) and via our direct channels (e.g., WhatsApp, email, phone).
* Delivery of our private tours, transfers, and activities, typically **self-guided with driver-host support** (licensed guiding only when explicitly included).
If you booked on a marketplace, their privacy terms also apply and, in many cases, they act as an independent data controller for parts of the processing (e.g., payments, tickets, platform messaging).
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## 2) Data we collect
We collect the minimum necessary information to plan and deliver your service safely and professionally:
**Reserva e identidade**
* Nome, dados de contato (telefone, e-mail), idioma; tamanho do grupo; local de partida/chegada; data/hora; hotel/quarto; número da reserva.
* Optional IDs (e.g., passport number) **only if required by law, border/port rules, insurance, or when needed to verify bookings for high-value services.**
**Safety & logistics**
* Emergency contact/WhatsApp, allergies or medical notes you choose to share (for restaurant/allergy guidance or emergency handling). We treat such health data with extra care and only process it with your consent and to protect vital interests.
**Communications & media**
* Mensagens que você nos envia (por exemplo, WhatsApp, e-mail) e notas operacionais.
* Photos/videos **only with your consent** (e.g., memories or marketing). You can withdraw consent at any time and we will stop using them. Our team is trained to request permission first.
**Technical (when applicable)**
* Basic device/usage data (e.g., timestamps, IP city) generated by our tools for security and anti-fraud.
We do **not** store full payment card details; platform/payment processors handle those.
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## 3) Sources of data
* Information you provide directly to us (WhatsApp, email, forms, calls).
* Marketplaces (GetYourGuide/Viator) that transmit booking details to us.
* Travel companions who book on your behalf (please share this policy with them).
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## 4) Finalidades e bases legais (estilo GDPR)
* **Prestar e operar serviços** (planejar rotas, designar motoristas-anfitriões, comunicar a logística). *Base legal:* Contrato e interesses legítimos.
* **Safety & incident response** (e.g., emergency contact, allergy awareness). *Legal basis:* Vital interests & consent for health data.
* **Customer care & quality control** (live support, complaint handling, service verification). *Legal basis:* Legitimate interests & contract.
* **Conformidade** (impostos, contabilidade, solicitações de autoridades policiais, seguros). *Fundamento jurídico:* Obrigação legal.
* **Marketing with consent** (e.g., sharing a photo/reel or sending occasional updates). *Legal basis:* Consent (you can opt out any time).
We do not make decisions based solely on automated processing that produce legal or similarly significant effects about you.
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## 5) Sharing & recipients (need-to-know basis)
We share only what’s necessary to deliver your experience or meet legal duties:
* **Motoristas anfitriões e fornecedores locais de confiança** (detalhes da coleta, nome, idioma, contato de emergência). Nossas regras internas limitam rigorosamente o uso de seus dados por eles (por exemplo, uso de telefone com viva-voz, conduta profissional, evitar contatos desnecessários).
* **Plataformas de compra** (GetYourGuide/Viator) — se a sua reserva foi feita por meio delas, nós coordenamos a reserva através dos sistemas dessas plataformas, seguindo as regras delas.
* **Payment processors** (e.g., Wise, bank, PayPal), **insurers**, and professional advisors (when relevant).
* **Public authorities** when legally required (e.g., safety, customs, police).
We prohibit partners from using your data for any purpose unrelated to your service and require appropriate confidentiality safeguards.
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## 6) Transferências internacionais
Os seus dados podem ser processados na Tunísia e, quando necessário, em outros países onde os nossos parceiros ou as plataformas operam. Ao transferir dados internacionalmente, utilizamos medidas de segurança razoáveis (por exemplo, proteções contratuais) em conformidade com a legislação aplicável.
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## 7) Retention
We keep data only as long as needed for the purposes above:
* **Operational chat & logistics notes:** up to **24 months** after service completion (to support complaints/after-care).
* **Documentos de identificação fornecidos para verificação:** até **30 dias** após o serviço, a menos que seja necessário um prazo maior devido a um incidente ou solicitação legal.
* **Accounting/receipts:** up to **10 years** (legal/tax).
* **Photos/videos with consent:** until you withdraw consent or we retire the content.
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## 8) Security
We apply technical and organizational measures to protect data (role-based access, least-privilege sharing with driver-hosts/suppliers, secure devices, and staff training). Drivers and suppliers must follow our **Driver-Host Rules & Policy** at all times (e.g., safe phone use, no smoking, itinerary fidelity, respectful conduct).
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## 9) Your rights (where applicable)
Você pode ter o direito de **acessar, retificar, apagar, restringir** ou **opor-se** ao processamento dos seus dados, bem como à **portabilidade dos dados**. Para reservas feitas por meio de marketplaces, podemos solicitar que você também entre em contato com o marketplace para que eles possam exercer seus direitos em relação aos dados que controlam.
* To exercise rights or withdraw consent, contact: **[simbafuntravel@gmail.com](mailto:simbafuntravel@gmail.com)**
* You may also lodge a complaint with your local data authority.
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## 10) Children
Our services are family-friendly, but bookings are made by adults (18+). We process children’s data (e.g., name/age for seating safety) only from parents/guardians and only for service delivery/safety.
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## 11) WhatsApp & third-party tools
Se você nos enviar uma mensagem pelo WhatsApp ou outro aplicativo, a política de privacidade desse aplicativo se aplicará em conjunto com esta. Nunca solicitaremos que você envie os dados completos do seu cartão de crédito por meio do chat.
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## 12) Photos & media consent (clarified)
Nossa equipe pode solicitar uma foto/vídeo rápido para fins de registro ou marketing; **isso é sempre opcional**. Capturaremos ou publicaremos o material **somente** com o seu consentimento, e você poderá revogar a autorização posteriormente; nesse caso, excluiremos ou interromperemos o uso. Nossas normas internas exigem que os funcionários **peçam permissão primeiro** e mantenham um tom respeitoso.
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## 13) Changes to this policy
Podemos atualizar esta política para refletir alterações operacionais, legais ou da plataforma. Publicaremos a nova versão com uma nova “Data de vigência”. Alterações significativas serão destacadas sempre que possível.
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### Quick summary of how we protect you
* **Minimal & purpose-bound data** for logistics and safety.
* **Need-to-know sharing** with driver-hosts/suppliers under strict internal rules.
* **Consent-only media**; withdraw anytime.
* **Conformidade com a plataforma** ao reservar através do GetYourGuide/Viator; os termos deles se aplicam juntamente com os nossos.
* **Retenção e segurança transparentes** com responsabilidade em toda a nossa equipe e parceiros.