> **Version:** 2025‑10‑15

> **Applies to:** Bookings made via online platforms (e.g., GetYourGuide, Viator, TripAdvisor) or via our official channels that redirect you back to those platforms when required.

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## 1) Who you are contracting with

You are booking services marketed by **Simba Fun Travel™ (SIMBA FUN & SERVICES INTERNATIONAL LLC // Simba Fun Travel Services LLC)** (“**Simba**”, “we/us/our**”). Most Activities are **self‑guided experiences with driver‑host support** operated by Simba or by carefully vetted local partners in our network. **Driver‑hosts are not licensed guides unless expressly stated on the product page.** 

**Important platform note.** GetYourGuide and Viator operate online marketplaces/intermediary platforms that connect travelers with local suppliers. The **platform’s customer terms and product‑page policies remain binding** and govern the booking and cancellation framework; our terms **complement** (not replace) them. If there is any inconsistency, the **platform’s general terms and the policy shown on your ticket/product page prevail.** ([GetYourGuide][1])

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## 2) Scope of service (what’s included / not included)

Unless the product page says otherwise, our services include **private transportation with a friendly driver‑host**, air‑conditioned modern vehicle, and flexible, hosted time at the listed stops within the allotted tour hours. They **do not** include licensed guiding, museum/site tickets, meals, or paid activities unless expressly included or added as an option on the platform. 

**Self‑guided format.** The driver‑host provides logistical help and general cultural context on the road but does **not** provide in‑depth, on‑site historical guiding inside monuments. If you prefer a licensed guide, please book that add‑on where offered on the platform. 

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## 3) Booking, changes, and communication channel

* **Binding changes** (date, time, pickup point, group size, language, add‑ons) **must be requested and confirmed in writing through the same platform where you booked** (your app/booking inbox). Phone calls or off‑platform messages are **informational only** and are **not binding** until the platform confirms in writing. 

* For GetYourGuide: customer relations are governed by the **Supplier–Customer contract via the GYG platform**; GYG acts as intermediary. ([GetYourGuide][2])

* For Viator/TripAdvisor: **the cancellation policy shown on your product page applies to you**, and merchant/support workflows are handled per Viator rules. ([partnerhelp.viator.com][3])

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## 4) Cancellations, reschedules & no‑shows

* **Follow your platform ticket.** Each product shows its own **cancellation policy** and any free‑cancellation window; that policy binds the traveler. (On Viator, many products use the **Standard 24‑hour policy**, but stricter policies may apply—always check your page.) ([partnerhelp.viator.com][3])

* **Supplier‑side cancellations.** If weather/operational issues require cancellation, platforms have established processes (e.g., Viator’s “supply‑side events” workflow and notifications). In such cases, refunds/alternatives are processed **in line with platform rules** and communications flow through the platform. ([Viator Partner Resource Center][4])

* **Hierarchy / conflicts.** Where our terms clash with platform rules (e.g., refund timing), **the platform’s general terms prevail**; this is expressly how GetYourGuide and similar marketplaces are structured. ([GetYourGuide][1])

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## 5) Customer responsibilities & safety

* **Laws & conduct.** You must follow local laws and instructions that ensure safety for you and others.

* **Seating & children.** Local road‑safety rules require **one legal seat per person, including infants**; child seats must be requested in advance on the platform so the correct vehicle can be arranged. (Availability/fees, if any, follow the product page.) 

* **Valuables.** Keep valuables with you; we are not responsible for lost items unless caused by our gross negligence.

* **Immediate reporting.** If anything feels unsafe (driver fatigue, speeding, route deviations) or service falls short, **contact us immediately during the service** (the platform inbox and the emergency phone on your ticket). Real‑time reporting gives us a chance to resolve issues; **post‑tour claims are much harder to verify.** 

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## 6) Our driver‑host standards (what you can expect)

We enforce high operational standards with our own team and partner agencies:

* **Professional conduct** and respectful language at all times; **no smoking** in the vehicle.

* **Phone use only hands‑free**, with the device in a holder if navigation is needed.

* **Safe speed** within legal limits and breaks if fatigue is observed.

* **Itinerary fidelity:** drivers **may not** delete or swap official stops listed on the product page without **written approval** from Simba **before** the tour and **notice to the customer via the platform**. 

> If you observe a breach, tell us **immediately** so we can intervene. (We reward great service and discipline violations internally.) 

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## 7) Itineraries, timing & force majeure

* **Itinerary accuracy.** We follow the route/timing described on the product page. Minor, equivalent substitutions (traffic, closures, safety) may occur while keeping the core experience intact.

* **Force majeure.** We are not liable for delays or changes due to events beyond our control (e.g., strikes, extreme weather, road closures, government actions). Where a site is closed unexpectedly, we will use reasonable efforts to propose alternatives consistent with platform rules.

* **Platform restrictions & safety standards.** We adhere to marketplace rules on safety/eligibility and may decline or remove experiences that don’t meet these standards. ([supply.getyourguide.support][5])

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## 8) Third‑party vendors & extras

Meals, entrance tickets, and optional activities (quads, camels, boat rides, jeep upgrades, etc.) are **not included** unless the product page explicitly states so. When third‑party services are purchased on the day, any disputes with those vendors are outside the original booking; however, we will assist where reasonable. 

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## 9) Privacy & data

We may request and process limited personal data (e.g., names, contact details, language, allergies, emergency contact) **only for safety, logistics, and legal compliance**, and we share relevant details with your driver‑host/partner supplier to deliver the service. Platform privacy terms also apply. ([GetYourGuide][6])

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## 10) Liability

To the **maximum extent permitted by law**:

* Simba’s liability for direct losses arising from our services is limited to the amount paid for the affected booking;

* We are **not liable** for indirect or consequential losses; for the acts/omissions of independent third‑party vendors chosen on the day; or for events outside our reasonable control.

 Nothing in these terms excludes liability that cannot be limited under applicable law.

> **Marketplace disclosure** (informational): On platforms like Viator, the **ticket/contract for the experience is between you and the provider of the Activity**, with refunds handled pursuant to the booking platform’s terms. ([supplier.viator.com][7])

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## 11) Complaints

Please notify us **during the service** so we can help in real time. If still unresolved, send a written message via your **platform booking inbox** within a reasonable time after the Activity with (i) booking reference, (ii) details, and (iii) any evidence. We review each case carefully in line with platform procedures. 

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## 12) Photos & media

We may ask for your consent to take short photos/reels for memories/marketing. **We only publish with your consent**; you may withdraw consent any time by messaging us on the platform. (Our drivers are trained to request permission first.) 

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## 13) Governing law & disputes

These Simba terms are governed by the laws of the **Republic of Tunisia**. This does **not** limit any consumer‑protection rights you have under the law that applies through the platform you used to book. Venue for disputes relating to these Simba terms is Tunisia, **subject to** any mandatory platform dispute mechanisms that apply to your booking.

**Contact:** +216 24 465 433 | [simbafuntravel@gmail.com](mailto:simbafuntravel@gmail.com)